Understanding Label Refunds

Made a mistake or no longer need a shipping label? PostageEasy makes it easy to void labels and receive refunds. However, timing and carrier policies vary.

USPS Refund Policy

USPS labels can be voided for a full refund if:

• The label has not been scanned by USPS
• The request is made within 30 days of purchase
• The label was purchased through PostageEasy (not directly from USPS)

Processing Time: Refunds typically appear in your account within 5-7 business days.

FedEx Refund Policy

FedEx labels can be voided for a full refund if:

• The label has not been scanned into the FedEx system
• The request is made within 30 days of purchase

Processing Time: Refunds typically appear in your account within 3-5 business days.

UPS Refund Policy

UPS labels can be voided for a full refund if:

• The package was not delivered or attempted for delivery
• The request is made within 90 days of purchase

Processing Time: Refunds typically appear in your account within 7-10 business days.

How to Void a Label

1. Log in to your PostageEasy account
2. Go to Dashboard > Recent Shipments
3. Find the label you want to void
4. Click the "Void Label" button
5. Confirm the void request
6. You'll receive an email confirmation

Batch Voiding

Need to void multiple labels? Use the batch void feature:

1. Navigate to Shipments > Manage
2. Filter to show unused labels
3. Select multiple labels using checkboxes
4. Click "Void Selected"
5. Confirm batch void request

What Happens After Voiding

• The tracking number becomes invalid
• The label can no longer be used for shipping
• Refund is credited to your PostageEasy account balance
• You'll receive confirmation via email

Common Void Issues

"Label Already Scanned" Error

If the carrier has already scanned your package, you cannot void the label. The shipment is in the carrier's system and will be delivered. You may be eligible for a service refund if the package is returned to sender.

"Outside Void Window" Error

Labels must be voided within the carrier's specified timeframe (30-90 days). After this window, refunds are not available.

Partial Refunds

In some cases, you may receive a partial refund if:

• The package was returned to sender (you'll be refunded the difference between outbound and return shipping)
• The service level was downgraded by the carrier

Best Practices

• Double-check addresses and package details before purchasing labels
• Void unused labels as soon as possible to get refunds faster
• Keep voided labels in a separate folder to avoid confusion
• Review your shipments weekly to catch any errors early